InnoCaption

Questions about how to use the features on our app 

Using InnoCaption

Download the app and register for an account

Sign up with InnoCaption

Learn how to place and receive calls, select a caption mode, and more

Get started with using the InnoCaption app

Get step-by-step instructions to register for an account

Register for an InnoCaption account

Get the app from the Play Store or App Store on your phone

Download the InnoCaption app

Place a captioned outgoing call on InnoCaption

Make an outbound call

Pick up an incoming call through InnoCaption

Answer an inbound call

Find out how you can use your regular phone number with InnoCaption - no need to remember a new phone number

Use your regular phone number with InnoCaption

Get captions on incoming calls through InnoCaption

Use InnoCaption for inbound calls

Locate your assigned InnoCaption number within the app

Find your InnoCaption number

Learn about the different caption modes that we offer and how to switch between them before or during a call

Caption modes on InnoCaption

Find out how to change to a different caption mode in the middle of a call

Switch caption modes during a call

Learn the difference between Human and AI caption modes and their strengths and weaknesses

Choose between stenographer and AI caption modes

Access and manage your InnoCaption voicemails

Check and delete voicemail messages

Record or type a personal greeting that callers will receive if you don't answer a call

Personalize your voicemail greeting

Access your transcript after a call and share it via email or other channel

View and share call transcripts

Sync your existing phone contacts, add a new contact, and delete a contact

Sync, add, and delete contacts

Designate important contacts as Favorites for quick access

Add to your Favorites list

Learn how emergency calling works on InnoCaption

911 calls through InnoCaption

Make captioned international calls on the InnoCaption app

International calls

Enter numbers during a call using the keypad

Access the keypad during a call

Get an overview of the difference between internet and Wi-Fi, and how this can affect your InnoCaption call quality

Internet vs. Wi-Fi

Enable automatic call forwarding to have all inbound calls captioned

Set up call forwarding

Getting Started

Learn how to email your past call transcripts from the InnoCaption app

Email call transcripts

Use our auto backup feature to save and restore your past call transcripts

Back up and restore call transcripts

Pre-dial extension numbers to save time on phone trees

Directly call extension numbers

Choose which phone number you want the other party to see when you call them

Set up caller ID

To keep your InnoCaption number private when you call someone, follow these steps to block your caller ID

Block your outbound caller ID

Use our Add caller feature to place a three-way call through InnoCaption

Make a three-way call

Get captions for your side of the conversation

Caption your own speech

Type responses on calls using our TTS feature

Use Text-to-speech

Adjust the caption screen's colors, font size, and font style to your liking

Personalize your caption screen

Block unwanted calls in the InnoCaption app

Block numbers

If you're getting a lot of spam calls, use this feature to send unknown callers straight to voicemail

Silence unknown callers

Place calls with one touch using our Speed dial feature

Set up Speed dial

Send your call audio to a landline phone while viewing the captions on your cell phone

Forward call audio to a landline phone

If you have a new phone, cell phone number, or phone carrier, follow these steps to transfer your InnoCaption data

Move your InnoCaption account to a new phone or number

Learn if and how you can change your assigned InnoCaption number

Change your InnoCaption number

Caption ratings provide valuable feedback on our service quality

Disable the caption ratings

Leave us a review on the Apple App Store or the Google Play Store

Write a review for InnoCaption

If you haven't used your account in a while, reinstate it to start using InnoCaption again

Reinstate your account

We're sorry to see you go - here are the steps to delete your account and app

Delete your InnoCaption account and app

When you're on an extended hold, use this feature to notify you when captioning has started again

Use Caption alert

Set InnoCaption as your default dialer for phone calls

Make InnoCaption the default calling app

If you use Do Not Disturb mode, follow these steps to allow calls from your favorite contacts to come through

Allow calls from Favorites in Do Not Disturb mode

Get LED flash alerts when you receive an incoming call

Set up visual flash alerts

Use voice commands to make InnoCaption calls through Siri on iPhone

Use Siri with InnoCaption

Continue to view your captions even when you navigate away from the InnoCaption app during a call

Use Picture-in-picture

Generate AI-powered summaries of your previous call transcripts

Summarize transcripts

Place and receive calls on your laptop or desktop computer

Make calls on your computer with InnoCaption Web

Use these steps to manually set up call forwarding through your phone carrier

Call forwarding for Choice Wireless, Gen Mobile, Nex-Tech Wireless, Sprint, Thumb Cellular, US Cellular, Virgin Mobile

Call forwarding for Boost Mobile, Cellular One, Inland Cellular, Net10 Wireless, Optimum Mobile, SafeLink Wireless, Simple Mobile, Spectrum Mobile, Straight Talk, Strata Network, Tracfone, Union Wireless, Verizon, Visible, Xfinity Mobile

Call forwarding for AT&T, Boost Mobile, Consumer Cellular, Cricket Wireless, QLink Wireless, Simple Mobile, T-Mobile

Call forwarding for AT&T, FirstNet

Call forwarding for Cricket Wireless

Call forwarding for Tello Mobile

Advanced Features

Home

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.