When a call is made to your InnoCaption number, whether directly or forwarded from your regular phone number (click here for instructions to set up automatic call forwarding), you will receive a pop-up notification. The pop-up notification will prompt you to either accept or decline the call. The notifications look slightly different between iPhone and Android, and the process to answer the call is slightly different depending if your phone is unlocked or locked.
To answer an incoming call on iPhone when your phone is unlocked
When the call arrives, you'll get a banner notification at the top of your screen
Tap the blue check mark button to accept the call
The caption screen will come up and the call will begin
To answer an incoming call on iPhone when your phone is locked (iOS 18 and earlier)
When the call arrives, you'll get a full screen notification that says "slide to answer"
Slide your finger to the right side of the screen to accept the call
Tap the InnoCaption button at the bottom left of the screen (below Speaker)
Unlock your phone using Face ID/Touch ID or by entering your passcode
The caption screen will come up and the call will begin
To answer an incoming call on iPhone when your phone is locked (iOS 26)
When the call arrives, you'll get a full screen notification that says "slide to answer"
Slide your finger to the right side of the screen to accept the call
Tap More at the bottom left of the screen (below Speaker)
Tap Open in InnoCaption
Unlock your phone using Face ID/Touch ID or by entering your passcode
The caption screen will come up and the call will begin
To answer an incoming call on Android when your phone is unlocked
When the call arrives, you'll get a banner notification at the top of your screen
Tap the Answer button to accept the call
The caption screen will come up and the call will begin
To answer an incoming call on Android when your phone is locked
When the call arrives, you'll get a full screen notification
Tap the Accept button to accept the call
The caption screen will come up and the call will begin