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Set up call forwarding

Enable automatic call forwarding to have all inbound calls captioned

Set up automatic call forwarding from your existing cell phone number to your personal InnoCaption number to get all of your calls captioned by our service. Call forwarding must be set up with your wireless provider. With most providers, this can be done through the InnoCaption app settings. However, please note that call forwarding is a service provided by your wireless provider and you may be faced with issues that we cannot fully troubleshoot on your behalf. In this case, you may need to reach out to your wireless provider for support.

To set up call forwarding on iPhone

  1. Open the InnoCaption app

  2. Tap Settings

  3. Tap Inbound calls

  4. Next to Call forwarding, tap Enable

  5. Verify that your correct wireless provider is listed. If you have a different provider than what is shown, tap Change provider and select the correct one

  6. Tap Set up call forwarding

  7. Read the instructions on screen and tap Continue

  8. Tap the mobile number listed on screen

  9. Tap Dismiss

  10. Tap Got it and the app will test if call forwarding was successfully set up

  11. Tap Done

To cancel call forwarding on iPhone

  1. Open the InnoCaption app

  2. Tap Settings

  3. Tap Inbound calls

  4. Next to Call forwarding, tap Disable

  5. Tap Disable call forwarding

  6. Read the instructions on screen and tap Continue

  7. Tap the mobile number listed on screen

  8. Tap Dismiss

  9. Tap Got it and the app will test if call forwarding was successfully canceled

  10. Tap Done

To set up call forwarding on Android

  1. Open the InnoCaption app

  2. Tap Settings

  3. Tap Inbound calls

  4. Next to Call forwarding, tap Enable

  5. Verify that your correct wireless provider is listed. If you have a different provider than what is shown, tap Change provider and select the correct one

  6. Tap Set up call forwarding

  7. Read the instructions on screen and tap Continue

  8. Tap the green Call button

  9. Tap OK

  10. Return to the InnoCaption app and tap Got it. The app will test if call forwarding was successfully set up

  11. Tap Done

To cancel call forwarding on Android

  1. Open the InnoCaption app

  2. Tap Settings

  3. Tap Inbound calls

  4. Next to Call forwarding, tap Disable

  5. Tap Disable call forwarding

  6. Read the instructions on screen and tap Continue

  7. Tap the green Call button

  8. Tap OK

  9. Return to the InnoCaption app and tap Got it. The app will test if call forwarding was successfully canceled

  10. Tap Done

Don’t see your carrier listed on the app?

Unfortunately, we do not have call forwarding setup instructions on hand for your wireless carrier. Please try contacting your wireless carrier and ask if they offer automatic call forwarding for your account.

If I set up automatic call forwarding, will I still receive text messages?

Yes. Automatic call forwarding does not apply to text messages so you will continue to receive texts to your regular cell phone number as usual.

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