If your carrier is AT&T, Boost Mobile, Consumer Cellular, Cricket Wireless, QLink Wireless, Simple Mobile, or T-Mobile, please follow the instructions to set up or cancel call forwarding.
To set up call forwarding on iPhone
From your phone’s home screen, open the Settings app
Tap Apps
Tap Phone
Tap Call Forwarding
Tap Call Forwarding toggle ON (it will turn GREEN)
Tap Forward To
Enter your 10-digit InnoCaption number
Test if call forwarding was set up properly. Call your regular phone number from a different phone. You should see the incoming call come through the InnoCaption app. Captions should appear once you answer the call.
To cancel call forwarding on iPhone
From your phone’s home screen, open the Settings app
Tap Apps
Tap Phone
Tap Call Forwarding
Tap Call Forwarding toggle OFF (it will turn GRAY)
Call forwarding should be cancelled.
To set up call forwarding on Android
From your phone’s home screen, open the phone app (not the InnoCaption app)
Tap the icon with three vertical dots
Tap Settings
Tap Supplementary services
Tap Call forwarding
Tap Always forwarding
Enter your 10-digit InnoCaption number
Tap Turn on
Test if call forwarding was set up properly. Call your regular phone number from a different phone. You should see the incoming call come through the InnoCaption app. Captions should appear once you answer the call.
Note: For Boost Mobile, the instructions may be slightly different depending on the phone model.
To cancel call forwarding on Android
From your phone’s home screen, open the phone app (not the InnoCaption app)
Tap the icon with three vertical dots
Tap Settings
Tap Supplementary services
Tap Call forwarding
Tap Always forwarding
Tap Turn off
Call forwarding should be cancelled.