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Troubleshooting
How to solve technical issues when registering for and using our service
20 articles
Run Diagnostics
What to do as a quick fix when the app isn’t working properly
How to reactivate the InnoCaption app
How to delete and reinstall the InnoCaption app
How to update the InnoCaption app to the latest version
How to update my iPhone to the latest iOS (operating system) version
What to do as a quick fix when you can't make a call
How to fix issues with not receiving inbound calls
What to do if captions are lagging a lot or not showing up on the app
The Keypad on the InnoCaption app is not responding
Why am I receiving a “All live captioners are busy” message?
How to set default sound output to speaker mode on an iPhone
Why am I seeing strange all caps letters on my caption screen and what do the various symbols mean?