InnoCaption

Troubleshoot common app issues from the InnoCaption Settings page

Run diagnostics

How to solve technical issues when registering for and using our service

Troubleshooting

What to do if you aren't receiving an authentication code during the registration process

Missing authentication code

If you've forgotten your InnoCaption account password, here's how to reset it

Reset your password

Update the email address or home address on your InnoCaption account

Change your contact information

Registration and Login

Follow these troubleshooting steps when the app isn't working properly

Quick fixes for app issues

Learn how to quickly reactivate the app to resolve common problems

Reactivate the InnoCaption app

Uninstall and re-download the InnoCaption app without losing your call transcripts

Delete and reinstall the InnoCaption app

Keep your app up to date by installing the latest updates from the App Store or Play Store

Update the InnoCaption app

Keep your iPhone up to date by installing the latest operating system version

Update to the latest iOS version

Follow these steps if you're having trouble placing outbound calls

Quick fixes for when you can't make a call

Follow these steps if you're having trouble receiving inbound calls

Quick fixes for when you can't receive a call

Follow these steps if your captions are lagging a lot or not showing up on the app

Quick fixes for caption issues

Follow these steps if the keypad on the InnoCaption app is not responding

Quick fixes for keypad issues

Learn why you may see a message about all live captioners being busy, and how to get AI captions as a backup

"All live captioners are busy" message

If you prefer to take calls via speaker mode, follow these steps to make speaker the default audio output mode

Set default sound output to speaker on iPhone

Learn why you might see symbols or all caps letters on your caption screen, and what the symbols mean

Symbols and all caps letters on the caption screen

Automatically send call audio to your Bluetooth-compatible hearing aid or cochlear implant

Set default sound output to a Bluetooth device on iPhone

App Issues

Follow these steps if you're getting a message that says "Lost connection to the internet" or "Reconnecting captions" during calls

Quick fixes for connectivity errors

Follow these steps if you're experiencing poor audio quality or background static noise on calls

Quick fixes for poor audio quality

Connectivity Issues

Home

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