InnoCaption

How to run diagnostics

How to solve technical issues when registering for and using our service

Troubleshooting

Why am I being sent to a legal notice or InnoCaption activation page?

What should I do if I am not receiving the 6-digit authentication code during the registration process?

What should I do if I forgot my account password?

How do I change my personal contact information?

Registration and Login

What to do as a quick fix when the app isn’t working properly

How to reactivate the InnoCaption app

How to delete and reinstall the InnoCaption app

How to update the InnoCaption app to the latest version

How to update my iPhone to the latest iOS (operating system) version

What to do as a quick fix when you can't make a call

How to fix issues with not receiving inbound calls

What to do if captions are lagging a lot or not showing up on the app

What to do if the keypad on the InnoCaption app is not responding

Why am I receiving a “All live captioners are busy” message?

How to set default sound output to speaker mode on iPhone

Why am I seeing strange all caps letters on my caption screen and what do the various symbols mean?

How to set default sound output to a Bluetooth device on iPhone

App Issues

Why do I see an “Unstable Wi-Fi” message during calls?

Why do I see an “Unstable Network” message during calls?

How to fix poor audio quality or background static noise on a call

Connectivity Issues

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