InnoCaption

Troubleshoot common app issues from the InnoCaption Settings page

Run diagnostics

How to solve technical issues when registering for and using our service

Troubleshooting

What to do if you aren't receiving an authentication code during the registration process

Missing authentication code

If you've forgotten your InnoCaption account password, here's how to reset it

Reset your password

Update the email address or home address on your InnoCaption account

Change your contact information

Registration and Login

Follow these troubleshooting steps when the app isn't working properly

Quick fixes for app issues

Uninstall and re-download the InnoCaption app without losing your call transcripts

Delete and reinstall the InnoCaption app

Keep your app up to date by installing the latest updates from the App Store or Play Store

Update the InnoCaption app

Keep your iPhone up to date by installing the latest operating system version

Update to the latest iOS version

Learn why you may see a message about all live captioners being busy, and how to get AI captions as a backup

"All live captioners are busy" message

If you prefer to take calls via speaker mode, follow these steps to make speaker the default audio output mode

Set default sound output to speaker

Learn why you might see symbols or all caps letters on your caption screen, and what the symbols mean

Symbols and all caps letters on the caption screen

Automatically send call audio to your Bluetooth-compatible hearing aid or cochlear implant

Set default sound output to a Bluetooth device on iPhone

App Issues

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