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Run Diagnostics

How to run self diagnostics and troubleshoot common problems in the app

Updated over 2 months ago

InnoCaption has developed a new feature that will allow you to troubleshoot common issues within our app.
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To use the feature:

  1. Open the InnoCaption app

  2. Tap Settings

  3. Scroll down and tap Run Diagnostics

This troubleshooting feature will run the following diagnostics automatically:

  1. App reactivation - This automatically reactivates the app which fixes common problems without having to re-install the app. Does not delete any data.

  2. App version check - This will check whether your app version is currently up-to-date or not.

  3. Call forwarding check - This checks if you have call forwarding set up or not.

  4. Internet connection check - This tests your connection speed to our InnoCaption service.


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