If you have deleted the InnoCaption app from your phone and are no longer receiving incoming calls, call forwarding by your mobile carrier may still be enabled. When call forwarding is active, your incoming calls continue to be sent to InnoCaption - even if the app has been deleted.
Deleting the InnoCaption app does not automatically cancel call forwarding. Call forwarding is a feature managed by your mobile carrier.
Please follow the instructions below to turn off call forwarding with the most common phone carriers.
AT&T
To cancel call forwarding
From your phone’s home screen, open the phone app (not the InnoCaption app)
Enter #21#
Press the call button, wait for the confirmation tone (or 10 seconds), and tap the end call button
Call forwarding should be cancelled.
T-Mobile (or Mint Mobile)
To cancel call forwarding
From your phone’s home screen, open the phone app (not the InnoCaption app)
Enter ##21#
Press the call button, wait for the confirmation tone (or 10 seconds), and tap the end call button
Call forwarding should be cancelled.
Verizon (or Boost Mobile, Xfinity Mobile)
To cancel call forwarding
From your phone's home screen, open the phone app (not the InnoCaption app)
Enter *73
Press the call button, wait for the confirmation tone (or 10 seconds), and tap the end call button
Call forwarding should be cancelled.
If your carrier is not listed above, please send us an email at [email protected]. Our support team will be happy to help you cancel call forwarding with your carrier.