You can manually change your default sound output settings for all calls to speaker mode, which will make your captioned calls through InnoCaption easier. On iPhone, please note that this will also change the default option for calls made or received through your regular phone dialer as well.
To change your default sound output setting to speaker on iPhone
From your home screen, open the Settings app
Tap Accessibility
Tap Touch
Scroll down and tap Call Audio Routing
Select Speaker
To change your default sound output setting to speaker on Android
Open the InnoCaption app
Tap Settings
Tap Advanced features
Scroll down to Start calls on speakerphone and tap the toggle to turn it ON (green)
If you ever need to change your sound output setting (for example, to a Bluetooth device) for an individual call on the InnoCaption app, you can do so easily by following the steps below.
To switch between sound output modes during a call
During a live call, tap the Audio icon on the bottom toolbar, to the left of the end call icon
Select your preferred sound output mode
Tap the caption screen and the selected sound output mode will be displayed