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How to view and save call transcripts
How to view and save call transcripts
Updated over a week ago

InnoCaption offers you the ability to view and send your past call transcripts, which is useful for important or personal calls that you want to save and read in the future. Please follow the steps below to view and save your call transcripts.

Please note that due to our privacy policies, your call transcripts are not saved on InnoCaption servers and cannot be accessed or retrieved by us. Only you can save and restore your call logs.

To view your call transcripts on an iPhone

  1. Open the InnoCaption app

  2. Tap Recents

  3. Locate the correct call

  4. Tap the transcript icon to the right of the call information- the icon is a blue square

To view your call transcripts on an Android

  1. Open the InnoCaption app

  2. Tap Recents

  3. Locate the correct call

  4. Tap the transcript icon to the right of the call information- the icon is a grey square

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To save a call transcript by emailing it to yourself on an iPhone

  1. Open the InnoCaption app

  2. Tap Recents

  3. Select the call transcript you would like to save by tapping the transcript icon (a blue square) to the right of the call information

  4. Tap the Share icon at the bottom of the page- the icon is a square with an arrow

  5. Tap the Mail app
    โ€‹
    Note: If the "Mail services are not available" pop-up appears, your Mail app is not set up

  6. An email draft will appear with the transcript file attached to the email

  7. Enter the email address you would like to send the transcript to

  8. Tap the blue arrow button in the upper right hand corner to send the transcript to yourself

Please note that for iPhones, you will need to have an email account associated with the iPhone native Mail application for emails to be sent out directly from the InnoCaption app. For instructions on how to set this up, please refer to Apple's instructions here.

To save a call transcript by emailing it to yourself on Android

  1. Open the InnoCaption app

  2. Tap Recents

  3. Select the call transcript you would like to save by tapping the transcript icon (a grey square) to the right of the call information

  4. Tap the email icon at the bottom of the page- the icon is an envelope with an arrow

  5. Tap YES

  6. Select your preferred app

  7. An email draft will appear with the transcript in the body of the email. The "to" email address will automatically be filled with the email associated with your InnoCaption account.

  8. Tap the blue arrow button in the upper right hand corner to send the transcript to yourself

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