To ensure that important call transcripts for calls made on the InnoCaption app are saved, you must back up your call logs and history.
If you are an Android Next Gen (New v4.0) user: Before deleting the app, we strongly recommend backing up your call log and history. If you do not back up your call logs before deleting the app, all of your call transcripts will be deleted permanently.
*Please note that these instructions do not apply for iPhone users because your call log is backed up automatically.
Due to our privacy policies, your call transcripts are not saved remotely on InnoCaption servers and cannot be accessed or retrieved by our staff. Only you can access, save, and restore your call logs since they are only stored on your device.
To back up your call history on an iPhone
Open the InnoCaption app
Tap Settings
Tap Transcripts
Tap Auto backup toggle ON (it will turn GREEN)
To back up your call history on Android Next Gen (New v4.0)
Open the InnoCaption app
Tap Settings
Tap Transcripts
Tap Auto backup toggle ON
Select the Google account you would like your call history backup to be saved on
Check the Auto backup toggle is GREEN
To restore your call logs on iPhone and Android Next Gen (New v4.0)
Open the InnoCaption app
Tap Settings
Tap Transcripts
Tap Restore from backup
You will see a confirmation message pop up on the screen: Restore from backup complete
You also have the option of emailing important call transcripts to yourself. That way, you can have a copy saved outside of the app. Find instructions here: How do I email past call transcripts?