When there has been any change or update made to your account profile that does not match with our system records, you may be requested to verify your identity. This may also occur when the app cannot be synced with our system properly.
As long as you input your cell phone number (not InnoCaption number) and correct password for the account, you should be able to use InnoCaption right away. If you are unable to get past this verification, you may need to reset your password and try again.
To reset your account password
Navigate to www.innocaption.com
Click on the white LOGIN button at the top right corner
Click on Forgot password? link
Enter your cell phone number and click Continue
Choose where to send your authentication code and click Send
Enter your 6-digit authentication code and date of birth and click Submit
Enter your new password
Re-enter your new password
Click Set Password
Click Done
To go straight to the password recovery portal and skip steps 1-4 above, click here.