When there has been any change or update made to your account profile that does not match with our system records, you may be requested to verify your identity. This may also occur when the app cannot be synced with our system properly.
As long as you input your cell phone number (not InnoCaption number) and correct password for the account, you should be able to use InnoCaption right away. If you are unable to get past this verification, you may need to reset your password and try again.
To reset your account password
Navigate to www.innocaption.com
Click the white Login button at the top right corner
Click Forgot password
Enter the requested information and click Send code
Enter your 6-digit authentication code and new password and click Submit
Your changes should be saved. Open the InnoCaption app and try logging in with your new password.