InnoCaption

Please make sure you have personalized your InnoCaption voicemail. If you have not, please refer to the article below:

<a href="https://intercom.help/innocaption-help/en/articles/9236797" rel="nofollow noopener noreferrer" target="_blank">How to personalize my InnoCaption voicemail greeting</a>

When you open the InnoCaption Web window, you will see a blue bubble with the number of new voicemail messages over the Voicemail icon at the top right toolbar.

To listen to your voicemail messages on InnoCaption Web

Launch the InnoCaption Web portal from your computer by clicking the link <a href="https://account.innocaption.com/login" rel="nofollow noopener noreferrer" target="_blank">here</a> ​Note: Consider bookmarking this page on your internet browser for easy access later

Enter your cell phone number and account password and click Log In

Click the Voicemail icon on the top right toolbar. You will see a list of voicemails with the caller's name or phone number

Select the voicemail message you would like to view. You will see the full voicemail transcript that is automatically generated by our speech recognition engine

If you would like to listen to the voicemail, click the Play button (a black triangle)

If you would like the voicemail to be re-captioned, click Re-caption, then click your preferred caption mode. After you've listened to the voicemail, click Update or Discard to keep or discard the transcript

1. Launch the InnoCaption Web portal from your computer by clicking the link <a href="https://account.innocaption.com/login" rel="nofollow noopener noreferrer" target="_blank">here</a> ​Note: Consider bookmarking this page on your internet browser for easy access later
2. Enter your cell phone number and account password and click Log In
3. Click the Voicemail icon on the top right toolbar. You will see a list of voicemails with the caller's name or phone number
4. Select the voicemail message you would like to view. You will see the full voicemail transcript that is automatically generated by our speech recognition engine
5. If you would like to listen to the voicemail, click the Play button (a black triangle)
6. If you would like the voicemail to be re-captioned, click Re-caption, then click your preferred caption mode. After you've listened to the voicemail, click Update or Discard to keep or discard the transcript

To delete voicemail messages on InnoCaption Web

Find the voicemail message you would like to delete

Click the Trash icon to the right of the Download icon

1. Launch the InnoCaption Web portal from your computer by clicking the link <a href="https://account.innocaption.com/login" rel="nofollow noopener noreferrer" target="_blank">here</a> ​Note: Consider bookmarking this page on your internet browser for easy access later
2. Enter your cell phone number and account password and click Log In
3. Click the Voicemail icon on the top right toolbar. You will see a list of voicemails with the caller's name or phone number
4. Find the voicemail message you would like to delete
5. Click the Trash icon to the right of the Download icon
6. To confirm, click Delete

To download voicemail audio files from InnoCaption Web

Find the voicemail message you would like to download

Click the Download icon to the left of the Trash icon

1. Launch the InnoCaption Web portal from your computer by clicking the link <a href="https://account.innocaption.com/login" rel="nofollow noopener noreferrer" target="_blank">here</a> ​Note: Consider bookmarking this page on your internet browser for easy access later
2. Enter your cell phone number and account password and click Log In
3. Click the Voicemail icon on the top right toolbar. You will see a list of voicemails with the caller's name or phone number
4. Find the voicemail message you would like to download
5. Click the Download icon to the left of the Trash icon