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How to make calls on your desktop using InnoCaption Web
How to make calls on your desktop using InnoCaption Web
Updated this week

InnoCaption Web helps make calls far more accessible by allowing you to place a captioned call directly from your browser or live stream the same captions from your phone onto a computer screen. To use InnoCaption Web, you must first register for an InnoCaption account (if you don't already have one) and log into the InnoCaption Web portal using your cell phone number and account password. Your InnoCaption app and InnoCaption Web login details are the same.

InnoCaption Web is also a great feature to use if you need captioning on Zoom meetings or other video conference calls. Please refer to the article here for more details and instructions.

Get Started with InnoCaption Web

  1. Launch the InnoCaption Web portal from your computer by clicking the link here
    Note: Consider bookmarking this page on your internet browser for easy access later

  2. Enter your cell phone number and account password and click Log In

  3. Enter the desired number on the dial pad

  4. Click on the green phone icon to place your call

Making Your First Captioned Call

InnoCaption Web works just like your phone's regular dialer. Simply login to the InnoCaption Web portal and use the dial pad to enter the number you wish to call. Once the call connects, whatever the other person on the line says will be captioned on the screen. If you would like to see detailed instructions or a video of this process, visit how to make outbound calls with InnoCaption Web.

Selecting Caption Modes

InnoCaption offers live captioning through highly skilled stenographers as well as best-in-class automated speech recognition software. InnoCaption puts you in control, allowing you to choose between these two different methods of captioning depending on your accessibility needs and the nature of your call. For more information about our caption modes, please see the article below.

Saving Contacts on InnoCaption Web

On InnoCaption Web, contacts are securely stored on InnoCaption servers. Please note that the contacts saved in this list are only for InnoCaption Web and are separate from the contact list on your phone and on the InnoCaption mobile app.

To sync contacts from the InnoCaption app on InnoCaption Web

  1. Launch the InnoCaption Web portal from your computer by clicking the link here
    Note: Consider bookmarking this page on your internet browser for easy access later

  2. Enter your cell phone number and account password and click Log In

  3. Click the Contacts icon on the top right toolbar

  4. Scan the QR code

  5. Tap Upload contacts toggle ON (it will turn GREEN)

OR

  1. From your phone's home screen, open the InnoCaption app

  2. Tap Settings

  3. Tap Advanced features

  4. Tap Upload contacts toggle ON (it will turn GREEN)

To add contacts on InnoCaption Web

  1. Launch the InnoCaption Web portal from your computer by clicking the link here
    Note: Consider bookmarking this page on your internet browser for easy access later

  2. Enter your cell phone number and account password and click Log In

  3. Click the Contacts icon on the top right toolbar

  4. Click + New contact

  5. Enter contact's name, label, and number

  6. Click Save

Text-to-Speech on InnoCaption Web

InnoCaption is working hard to make calls more accessible. We now have a feature called Text-to-Speech. This feature allows you to convert text into speech with natural sounding human voices. Text-to-Speech was developed to assist our users who have difficulty being understood by automated systems. Using this feature, our users can type short prompts such as, "Yes" or "Representative," to navigate these systems with greater ease.

To use Text-to-speech (TTS) on InnoCaption Web

  1. Launch the InnoCaption Web portal from your computer by clicking the link here
    Note: Consider bookmarking this page on your internet browser for easy access later

  2. Enter your cell phone number and account password and click Log In

  3. Click the Settings icon on the top right toolbar

  4. Click Call preferences

  5. Under Text-to-speech, select Use voice and keyboard to speak

  6. Make a call using the dial pad

  7. Enter desired text (up to 64 characters) in the Text-to-speech window at the bottom of the screen

  8. Click Speak
    Note: While you won't be able to hear the TTS, you will be able to visualize the progression of speech

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