InnoCaption

Please make sure you have personalized your InnoCaption voicemail. If you have not, please refer to the article below:

<a href="https://intercom.help/innocaption-help/en/articles/9236797" rel="nofollow noopener noreferrer" target="_blank">How to personalize my InnoCaption voicemail greeting</a>

If you have badge notifications enabled for the InnoCaption app, you will see a red bubble over the icon on your phone screen. When you open the InnoCaption app, you will see a red bubble with the number of new voicemail messages over the Voicemail icon at the bottom of the app screen.

To listen to your voicemail messages on an iPhone and Android Next Gen (New v4.0)

Tap the Voicemail icon on the bottom toolbar. You will see a list of voicemails with the caller's name or phone number

Select the voicemail message you would like to view. You will see the full voicemail transcript that is automatically generated by our speech recognition engine

If you would like to listen to the voicemail, tap the Play button (a blue triangle)

If you would like the voicemail to be re-captioned, tap Re-caption, then tap your preferred caption mode. After you've listened to the voicemail, tap Update or Discard to keep or discard the transcript

1. Open the InnoCaption app
2. Tap the Voicemail icon on the bottom toolbar. You will see a list of voicemails with the caller's name or phone number
3. Select the voicemail message you would like to view. You will see the full voicemail transcript that is automatically generated by our speech recognition engine
4. If you would like to listen to the voicemail, tap the Play button (a blue triangle)
5. If you would like the voicemail to be re-captioned, tap Re-caption, then tap your preferred caption mode. After you've listened to the voicemail, tap Update or Discard to keep or discard the transcript

Swipe left on the voicemail you would like to delete

Tap the trash can icon or Delete and the voicemail will be deleted

1. Open the InnoCaption app
2. Tap the Voicemail icon on the bottom toolbar. You will see a list of voicemails with the caller's name or phone number
3. Swipe left on the voicemail you would like to delete
4. Tap the trash can icon or Delete and the voicemail will be deleted

If you would like to store your voicemails, please leave the messages under the Voicemail menu. You can store a maximum of two hundred (200) voicemail messages in your InnoCaption mailbox.