When you launch your InnoCaption app, you will be directed to the keypad menu. After you make a call, you will see the live call screen. Please refer to the graphics below for how to use the features.

Keypad

Live Call Screen

InnoCaption works just like your phone’s regular dialer. Simply click on the InnoCaption app from your smartphone and use the keypad to dial the number you wish to call. Once the call connects, whatever the other person on the line says will be captioned on the screen. If you'd like to see detailed instructions of this process, visit how do I make an outbound call?

The InnoCaption app will only pick up and caption incoming calls to your new InnoCaption phone number. This means that if you want to have inbound calls captioned you will need to do one of the following:

By setting up call forwarding with your wireless provider, you can have all calls to your existing cellphone number automatically sent to your InnoCaption number for captioning. Call forwarding is a feature offered by most wireless carriers and instructions on how to do this depends on your specific carrier and device. We have a step by step guide for setting up call forwarding for easy reference for our users.

When you receive a call to your InnoCaption number, you will see a pop-up notification on your device that will prompt you to answer or decline the call. Notifications for incoming calls are going to appear slightly differently whether your device is an iPhone or Android, and will appear differently whether your phone is open or locked. All notifications include green button to accept the call, and a red button to decline.

Answer an incoming call (iPhone)

Answer an incoming call (Android)

InnoCaption offers live captioning through highly skilled stenographers as well as best-in-class automated speech recognition software. InnoCaption puts you in control, allowing you to choose between these two different methods of captioning depending on your accessibility needs and the nature of your call. For more information about our caption modes, please see the article below.

What are the differences between stenographer and AI captioning modes and which should I use?
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You can select between live stenographer (Human) or automated speech recognition (AI) captioning by tapping on the caption mode button on the bottom left (iPhone) or top right (Android) of the ‘Keypad’ screen when making a call. You can also switch between caption modes during a call using the same button. If your captioning preference is Human, we recommend keeping your default setting to ‘Human with AI fallback enabled.’ This will ensure that even if all stenographers are busy, your call will still go through.

What are the different caption modes and how do I switch between them?

Text-to-Speech allows you to convert text into speech with natural sounding human voices. It was developed to assist our users who have difficulty being understood by automated systems. Using this feature, our users can type short prompts, such as "Yes" or "Representative," to navigate these systems with greater ease. For more information on this feature, please refer to the article below:

How to use Text-to-Speech (TTS)

Past call transcripts are automatically saved on your device and can be easily accessed by loading the InnoCaption app and going to ‘Recents’. There, you will see a list of past calls made through the app and on the right side of each call there is a document icon that you can tap to view the call transcript. You also have the option to email call transcripts to yourself for safe keeping. For detailed instructions on saving your transcripts, you can refer to how to view and save call transcripts.
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​Helpful Tip - Saving Important Transcripts

Please note that to ensure your privacy, call transcripts are not stored on InnoCaption servers. The InnoCaption app deletes old transcripts from your device to make room for newer calls. If there is an important transcript you would like to retain, go to the transcript view screen on your InnoCaption app and use the 'Transcript Lock' button or use the 'Share' button to email it to yourself.

If you delete the InnoCaption app or plan to change devices, please be sure to back up your transcripts to restore them at a later time.

If you are an Android user: Before deleting the app, we strongly recommend backing up your call log and history. If you do not back up your call logs before deleting the app, all of your call transcripts will be deleted permanently.

*Please note that these instructions do not apply for iPhone users because your call log is backed up automatically.

Your new InnoCaption number comes with a visual voicemail service with the ability to preview, listen to, save or delete messages. The greeting can be customized and any voice messages you access will also be captioned. For instructions on how to do this, refer to how to personalize my InnoCaption voicemail greeting.

For more information and instructions on visual voicemail, please refer to how to check and delete my voicemail messages.

InnoCaption Web allows you to see the captions on your phone displayed simultaneously on a computer monitor by accessing our web streaming portal. You can also make outbound calls and receive incoming calls directly from this web portal. This feature makes video conference calls far more accessible and also helps users who may have difficulty viewing captions on a small phone screen during longer calls. For more information on this feature refer to the article below:

How to make calls on your desktop using InnoCaption Web