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How to register for an InnoCaption account

Updated this week

Thank you for your interest in our service! To get started with captioned calls through InnoCaption, you will need to download the InnoCaption app on your phone and register for an account.

As a reminder, InnoCaption is free of charge for eligible users who are deaf, hard of hearing or have difficulty using their own voice to talk, and need assistance in understanding the other party. Please note that although we do not require a signed statement from a doctor or audiologist, during the registration process we must obtain certain personal information from you for identity verification purposes. This is required for FCC compliance purposes as our service is funded by the FCC’s Telecommunications Relay Services fund.

To download the InnoCaption app

  1. Access the app from the InnoCaption QR Code page

  2. Open the phone's camera app

  3. Scan (i.e., point the camera at) the QR code

  4. Tap the link that pops up, which will open the App Store (iPhone) or the Play Store (Android)

  5. Download the app from the App Store (iPhone) or the Play Store (Android)
    Note: For detailed instructions on how to download the app, please refer to How do I sign up with InnoCaption and get started with captioned calls?

To register for an InnoCaption account

  1. Tap the Continue button

  2. Enter your cell phone number and tap Continue

  3. An authentication code will be sent to your mobile device. Enter the number in the box provided

  4. Try out a demo call. Tap Start test call

  5. Tap Continue

  6. If you are a minor (17 years or younger), then tap No and have a parent or legal guardian continue the registration. Otherwise, tap Yes.

  7. Enter your legal name and tap Continue

  8. Enter your email address and create a password for your account. Tap Continue

  9. Tap Get started

  10. Tap Using it myself

  11. Select what best describes you

  12. Continue until you see the You're eligible screen. Tap Continue

  13. Select how you learned about InnoCaption

  14. Tap Continue

  15. Continue through registration with your current personal information.

  16. Read through the legal acknowledgements and sign your full name electronically.

  17. Tap Continue

  18. Your registration is completed. Tap Get Started

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