Thank you for your interest in our service! To get started with captioned calls through InnoCaption, you will need to download the InnoCaption app on your phone and register for an account.
As a reminder, InnoCaption is free of charge for eligible users who are deaf or hard of hearing and want to use their own voice to talk, but need assistance in understanding the other party. Please note that although we do not require a signed statement from a doctor or audiologist, during the registration process we must obtain certain personal information from you for identity verification purposes (such as the last four digits of your social security number). This is required for FCC compliance purposes as our service is funded by the FCC’s Telecommunications Relay Services fund.
To download the InnoCaption app
Access the app from the InnoCaption QR Code page
Open the phone's camera app
Scan (i.e., point the camera at) the QR code
Tap the link that pops up, which will open the App Store (iPhone) or the Play Store (Android)
Download the app from the App Store (iPhone) or the Play Store (Android)
Note: For detailed instructions on how to download the app, please refer to How do I sign up with InnoCaption and get started with captioned calls?
To register for an InnoCaption account
Tap the I have hearing loss button
Enter your cell phone number and tap Continue
An authentication code will be sent to your mobile device. Enter the number in the box provided
Try out a demo call. Tap Start Call
Tap Continue
Enter your email address and create a password for your account. Tap Continue
Tap Continue
Enter your date of birth and tap Continue
Enter your legal first and last name and tap Continue
Enter the last 4 digits of your social security number and tap Continue
Enter your home address and tap Continue
Read the self-certification and enter your full name to sign. Tap Continue
Your registration is completed. Tap Get Started