When we are experiencing an unexpected surge in call volumes and all of our live stenographers are assisting other users with their calls, you may see the "All live captioners are busy" message. We apologize for the inconvenience when this happens and ask for your patience and understanding.

To avoid your call not connecting due to all live stenographers being busy, InnoCaption offers the ability to use our best-in-class AI captioning technology as a backup in those situations. With this setting enabled, you will never see the "All live captioners are busy" message. If a live stenographer is unavailable at the time of your call, AI will temporarily caption the call until a live assistant becomes available. In order to access this feature, please set your caption mode to Human (English) with AI fallback enabled.

For detailed instructions on switching between caption modes, please click through to What are the different caption modes and how to switch between them.