It is important to update the InnoCaption app to the latest version so that you have access to our latest features and bug fixes.
To update the InnoCaption app on an iPhone
From your home screen, open the App Store
Tap the Search icon at the bottom right corner
Tap the Search bar at the top of the page
Type "InnoCaption" and tap the Search button
Find the InnoCaption app and tap the app icon
Tap Update
Note: If you see an Open button, you already have the latest version of our app installed
Afterward, reactivate the InnoCaption app to reset the app's connection with our server. Reactivating the app will ensure that the app works properly after the update.
To reactivate the InnoCaption app on an iPhone
Close all open apps, including the InnoCaption app
Restart your device by powering it OFF and ON
Open the InnoCaption app
Tap Settings
Scroll down to the bottom
Tap Run diagnostics
To update the InnoCaption app on an Android device
From your home screen, open the Play Store
Tap the Search bar at the top of the page
Type "InnoCaption" and tap the Search button
Find the InnoCaption app and tap the UPDATE button
Note: If you see an OPEN button, you already have the latest version of our app installed
OR
From your home screen, open the Play Store
Tap your Google profile icon
Tap Manage Apps & Devices
Under Updates Available, tap See Details
Note: If you don't see the InnoCaption app in the list of available updates, you already have the latest version of our app installedFind the InnoCaption app and tap the UPDATE button
Afterward, reactivate the InnoCaption app to reset the app's connection with our server. Reactivating the app will ensure that the app works properly after the update.
To reactivate the InnoCaption app on Android Next Gen (New v4.0)
Close all open apps, including the InnoCaption app
Restart your device by powering it OFF and ON
Open the InnoCaption app
Tap Settings
Scroll down to the bottom
Tap Run diagnostics