InnoCaption

It is important to update the InnoCaption app to the latest version so that you have access to our latest features and bug fixes.

To update the InnoCaption app on an iPhone

From your home screen, open the App Store

Tap the Search icon at the bottom right corner

Tap the Search bar at the top of the page

Type "InnoCaption" and tap the Search button

Find the InnoCaption app and tap the UPDATE button

​Note: If you see an OPEN button, you already have the latest version of our app installed

1. From your home screen, open the App Store 
2. Tap the Search icon at the bottom right corner
3. Tap the Search bar at the top of the page
4. Type "InnoCaption" and tap the Search button
5. Find the InnoCaption app and tap the UPDATE button
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 ​Note: If you see an OPEN button, you already have the latest version of our app installed

Afterward, reactivate the InnoCaption app to reset the app's connection with our server. Reactivating the app will ensure that the app works properly after the update.

To reactivate the InnoCaption app on an iPhone

Close all open apps, including the InnoCaption app

Restart your device by powering it OFF and ON

You will see the confirmation message "App reactivated successfully" at the top of the screen

1. Close all open apps, including the InnoCaption app
2. Restart your device by powering it OFF and ON
3. Open the InnoCaption app
4. Tap Settings
5. Scroll down to the bottom
6. Tap Reactivate app
7. You will see the confirmation message "App reactivated successfully" at the top of the screen

To update the InnoCaption app on an Android device

From your home screen, open the Play Store

Find the InnoCaption app and tap the UPDATE button

​​Note: If you see an OPEN button, you already have the latest version of our app installed

1. From your home screen, open the Play Store
2. Tap the Search bar at the top of the page
3. Type "InnoCaption" and tap the Search button
4. Find the InnoCaption app and tap the UPDATE button 
 blobid0.png
 ​​Note: If you see an OPEN button, you already have the latest version of our app installed

Under Updates Available, tap See Details ​Note: If you don't see the InnoCaption app in the list of available updates, you already have the latest version of our app installed

1. From your home screen, open the Play Store
2. Tap your Google profile icon
3. Tap Manage Apps &amp; Devices
4. Under Updates Available, tap See Details ​Note: If you don't see the InnoCaption app in the list of available updates, you already have the latest version of our app installed
5. Find the InnoCaption app and tap the UPDATE button
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