We apologize for any inconvenience this issue may have caused you. To address this issue, please first try restarting your phone and if the Keypad issue persists, try each of the following steps.
To reactivate the InnoCaption app on an iPhone and Android Next Gen (New v4.0)
Close all open apps, including the InnoCaption app
Restart your device by powering it OFF and ON
Open the InnoCaption app
Tap Settings
Scroll down to the bottom
Tap Run diagnostics
To reactivate the InnoCaption app on Android Legacy (Old v3.0)
Close all open apps, including the InnoCaption app
Restart your device by powering it OFF and ON
Open the InnoCaption app
Tap Settings
Tap InnoCaption Features
Tap Reactivate App
Tap Reactivate Now
You will be taken back to your keypad
Try placing a test call to see if your issues have been resolved. If not, you may also be facing issues due to an unstable internet connection. To resolve this issue you can try restarting your Wi-Fi router using the steps below:
To refresh your router connection
Unplug your router’s cord from the wall
Plug the cord back in
Wait 1-2 minutes until all the lights are back up
After refreshing your Wi-Fi router, try placing a test call to see if your issues have been resolved. If not, please switch your phone's internet connection from Wi-Fi to cellular data.
To switch your phone’s internet connection from Wi-Fi to Cellular on an iPhone
From your phone’s home screen, tap the Settings app
Tap Wi-Fi
Tap Wi-Fi toggle OFF (it will turn gray)
Confirm your phone still has a cellular network connection by looking for the signal bars at the top right of the screen
To switch your phone’s internet connection from Wi-Fi to Cellular on an Android
From your phone’s home screen, tap the Settings app
Tap Connections
Tap Wi-Fi toggle OFF (it will turn gray)
Confirm your phone still has a cellular network connection by looking for the signal bars at the top right of the screen