Skip to main content

What should I do if I forgot my account password?

Updated over a week ago

If you have forgotten your account password and would like to reset it, please follow the instructions below.

To reset your account password

  1. Click the white Login button at the top right corner

  2. Click Forgot password

  3. Enter the requested information and click Send code

  4. Enter your new password and 6-digit authentication code and click Submit

Your changes should be saved. Open the InnoCaption app and try logging in with your new password.

Did this answer your question?