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What should I do if I forgot my account password?
What should I do if I forgot my account password?
Updated over a week ago

If you have forgotten your account password and would like to reset it, please follow the instructions below.

To reset your account password

  1. Click on the white LOGIN button at the top right corner

  2. Click on Forgot password? link

  3. Enter your cell phone number and click Continue

  4. Choose where to send your authentication code and click Send

  5. Enter your 6-digit authentication code and date of birth and click Submit

  6. Enter your new password

  7. Re-enter your new password

  8. Click Set Password

  9. Click Done

Your changes should be saved. Open the InnoCaption app and try logging in with your new password.

To go straight to the password recovery portal and skip steps 1-3 above, click here.
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