InnoCaption is fully compliant with federal law to ensure that your calls are kept strictly private and confidential. Our Communication Assistants (CAs) are highly trained, professional stenographers who go through strict compliance measures to protect your privacy and all call transcripts are deleted from their devices at the end of their shifts. In addition, our CAs can only listen to and transcribe one side of the conversation, and do not hear what is being said by the InnoCaption user. Call transcripts are private and cannot be accessed or retrieved by InnoCaption or our staff. Transcripts are not stored on InnoCaption servers during normal use. If you choose to move your data to a new device, a temporary encrypted backup file is stored on our server for up to 30 days, but this file is password-protected by you and is inaccessible to InnoCaption. For users that choose to have our automated speech recognition engine caption their calls, no call audio is logged for machine learning or any other purpose. Our privacy and compliance procedures are reviewed and audited by the FCC.