When you get a new phone and/or a new phone number through your carrier, it is possible to carry over your InnoCaption number, voicemail box, and call logs from your old device. Below is step-by-step guidance for the most common data transfer situations users find themselves in.
Please note that when you get a new device or a new phone number through your carrier, your InnoCaption number and your account password will remain the same. You can simply download the InnoCaption app on your new phone and sign in with your account information. You do not need to re-register with InnoCaption when you get a new phone.
Important Notice
Carrying over all of your call logs and transcripts from one device to another is only possible if you are using the same Apple ID or Google Account (Android) for both devices. This means that you cannot reinstate your call history and transcripts if you change from an Android to iPhone device (or vice versa). Even if your new phone is the same device type as your old one (Android or iPhone), the account you use to login to the devices must also be identical for your call logs to be imported.
If you are changing device types or using a new account, you can still save important call transcripts by emailing them to yourself one at a time, by following the instructions in the article below:
To transfer data when you have a new phone and your regular cell phone number remains the same, you can easily transfer and restore your call logs yourself without needing to contact our support team. Here are step by step instructions:
Back up call logs on old phone
Delete the InnoCaption app on old phone
Download InnoCaption on new phone
Reactivate the app on new phone
Restore call logs on new phone
For more detailed instructions on these individual steps, please refer to the articles below.
To transfer data when you have a new phone and a new cell phone number, you will need to contact our support team so we can update your account with the new cell phone number. Please follow each step below carefully:
Backup call logs on the old phone
Email us ([email protected]) with your old cell phone number and new cell phone number. Please wait for our confirmation email with further instructions to proceed!
Upon receiving our confirmation email, you may delete the app from the old phone and reinstall the app on the new phone. Please note: your account password will remain the same.
Reactivate the app on new phone by clicking "Run diagnostics" button in the InnoCaption app Settings menu
Restore call logs on the new phone
For detailed instructions on the above steps, please click the articles below.
To transfer data when you keep the same phone, but changed your regular cell phone number, you will need to contact our support team so we can update your account with the new cell phone number. Please follow each step below carefully:
Backup call logs on your phone
Email us ([email protected]) with your old cell phone number and new cell phone number. Please wait for our confirmation email with further instruction to proceed!
Upon receiving our confirmation email, you may delete/reinstall the app. Please note: your account password will remain the same.
Reactivate the app by clicking "Run diagnostics" button in the InnoCaption app Settings menu
Restore call logs
For detailed instructions on the above steps, please click the articles below.
To transfer data when you still have the same phone and cell phone number, but changed your network carrier, you can easily transfer and restore your call logs yourself without needing to contact support. Here are step-by-step instructions:
Backup call logs
Delete the InnoCaption app
Download the app again
Reactivate the app by clicking "Run diagnostics" button in the InnoCaption app Settings menu
Restore call logs
For detailed instructions on the above steps, please click the articles below.