If your carrier is Altice Mobile, C Spire, Carolina West Wireless, Cellular One, Copper Valley Telecom, Cox Mobile, Credo Mobile, Cricket Wireless, Inland Cellular, Liberty Wireless, Net10 Wireless, Optimum Mobile, SafeLink Wireless, Simple Mobile, Spectrum Mobile, Straight Talk Wireless, Strata Network, Total by Verizon, Tracfone Wireless, Union Wireless, Verizon, Visible Wireless, Xfinity Mobile, please follow the instructions to setup or cancel call forwarding.
To setup call forwarding
From your phone’s home screen, select the phone app (not the InnoCaption app)
Enter *72 followed by your 10-digit InnoCaption number
Press the call button, wait for the confirmation message (or 10 seconds), and tap the end call button
Test if call forwarding was setup properly. Call your regular phone number from a different phone. You should see the incoming call come through the InnoCaption app. Captions should appear once you answer the call.
To cancel call forwarding
From your phone’s home screen, select the phone app (not the InnoCaption app)
Enter *73
Press the call button, wait for the confirmation tone (or 10 seconds), and tap the end call button
Call forwarding should be cancelled.