If your carrier is Assurance Wireless, Mint Mobile, T-Mobile, or Ultra Mobile, please follow the instructions to set up or cancel call forwarding.
To set up call forwarding
From your phone’s home screen, open the phone app (not the InnoCaption app)
Enter **21* followed by your 10-digit InnoCaption number followed by #
Press the call button, wait for the confirmation message (or 10 seconds), and tap the end call button
Test if call forwarding was set up properly. Call your regular phone number from a different phone. You should see the incoming call come through the InnoCaption app. Captions should appear once you answer the call.
To cancel call forwarding
From your phone’s home screen, open the phone app (not the InnoCaption app)
Enter ##21#
Press the call button, wait for the confirmation tone (or 10 seconds), and tap the end call button
Call forwarding should be cancelled.