InnoCaption

If your carrier is AT&amp;T, Boost Mobile, Consumer Cellular, QLink Wireless, Simple Mobile, or T-Mobile please follow the instructions to set up or cancel call forwarding.

To set up call forwarding for iPhone

From your phone’s home screen, tap the Settings app

Tap Call Forwarding toggle ON (it will turn GREEN)

Test if call forwarding was set up properly. Call your regular phone number from a different phone. You should see the incoming call come through the InnoCaption app. Captions should appear once you answer the call.

1. From your phone’s home screen, tap the Settings app
2. Tap Apps
3. Tap Phone
4. Tap Call Forwarding
5. Tap Call Forwarding toggle ON (it will turn GREEN)
6. Tap Forward To
7. Enter your 10-digit InnoCaption number
8. Test if call forwarding was set up properly. Call your regular phone number from a different phone. You should see the incoming call come through the InnoCaption app. Captions should appear once you answer the call.

To cancel call forwarding for iPhone

Tap Call Forwarding toggle OFF (it will turn GRAY)

1. From your phone’s home screen, tap the Settings app
2. Tap Apps
3. Tap Phone
4. Tap Call Forwarding
5. Tap Call Forwarding toggle OFF (it will turn GRAY)
6. Call forwarding should be cancelled.

To set up call forwarding for Android

From your phone’s home screen, tap the phone app (not the InnoCaption app)

Tap the icon with three vertical dots

1. From your phone’s home screen, tap the phone app (not the InnoCaption app)
2. Tap the icon with three vertical dots
3. Tap Settings
4. Tap Supplementary services
5. Tap Call forwarding
6. Tap Always forwarding
7. Enter your 10-digit InnoCaption number
8. Tap Turn on
9. Test if call forwarding was set up properly. Call your regular phone number from a different phone. You should see the incoming call come through the InnoCaption app. Captions should appear once you answer the call.

NOTE: For Boost Mobile, the instructions may be slightly different depending on the phone model.

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To cancel call forwarding for Android

1. From your phone’s home screen, tap the phone app (not the InnoCaption app)
2. Tap the icon with three vertical dots
3. Tap Settings
4. Tap Supplementary services
5. Tap Call forwarding
6. Tap Always forwarding
7. Tap Turn off
8. Call forwarding should be cancelled.