If your carrier is AT&T, Boost Mobile, Consumer Cellular, QLink Wireless, Simple Mobile, or T-Mobile please follow the instructions to setup or cancel call forwarding.
To setup call forwarding for iPhone
From your phone’s home screen, select the Settings app
Select Phone
Select Call Forwarding
Tap Call Forwarding toggle ON (it will turn GREEN)
Tap Forward To
Enter your 10-digit InnoCaption number
Test if call forwarding was setup properly. Call your regular phone number from a different phone. You should see the incoming call come through the InnoCaption app. Captions should appear once you answer the call.
To cancel call forwarding for iPhone
From your phone’s home screen, select the Settings app
Select Phone
Select Call Forwarding
Tap Call Forwarding toggle OFF (it will turn GRAY)
Call forwarding should be cancelled.
To setup call forwarding for Android
From your phone’s home screen, select the phone app (not the InnoCaption app)
Tap the icon with three vertical dots
Select Settings
Select Supplementary services
Select Call forwarding
Select Always forwarding
Enter your 10-digit InnoCaption number
Tap Turn on
Test if call forwarding was setup properly. Call your regular phone number from a different phone. You should see the incoming call come through the InnoCaption app. Captions should appear once you answer the call.
To cancel call forwarding for Android
From your phone’s home screen, select the phone app (not the InnoCaption app)
Tap the icon with three vertical dots
Select Settings
Select Supplementary services
Select Call forwarding
Select Always forwarding
Tap Turn off
Call forwarding should be cancelled.