InnoCaption Web allows you to mirror the captions from your phone onto a computer screen through our web portal or place a call out directly from your browser. Please refer to the article below first to ensure you have followed the right steps to get started with InnoCaption Web.
If InnoCaption Web captions are not working, please try the following troubleshooting measures:
Try loading InnoCaption Web from a different internet browser
Try disabling any ad blocking plugins on your internet browser
Try temporarily disabling your anti-virus software to briefly test InnoCaption Web and then re-enable it promptly - if this resolves the issue then please let us know at [email protected]
Try InnoCaption Web from a different location (for example between home, work or another wifi network) as some workplaces and wifi networks have firewalls in place that block certain internet traffic - if this resolves the issue then please reach out to us at [email protected] and we will work with you to get InnoCaption Web unblocked from your network's firewall
If none of the steps above work for you, please contact us at [email protected] and provide us with the following information so we can better assist you.
Your cell phone number or InnoCaption number
Type of computer used
Types of internet browsers tested
Any ad-blocking or anti-virus software used
Locations and networks you have tested InnoCaption Web from