# Help Center

> Advice and answers from the InnoCaption Team

## Using InnoCaption

- [Lock a voicemail](https://help.innocaption.com/en/articles/15063592-lock-a-voicemail.md): You can lock important voicemails to help protect them from accidental deletion

## Troubleshooting

- [Run diagnostics](https://help.innocaption.com/en/articles/9986099-run-diagnostics.md): Troubleshoot common app issues from the InnoCaption Settings page

## InnoCaption Web

- [Use InnoCaption Bot](https://help.innocaption.com/en/articles/11140637-use-innocaption-bot.md): Caption video calls by sharing a meeting link - no dial-in needed!
- [Explore the sidebar on InnoCaption Web](https://help.innocaption.com/en/articles/10371900-explore-the-sidebar-on-innocaption-web.md): Learn how to use the InnoCaption Web sidebar to manage recent calls, place calls, and adjust settings
- [Use Caption alert on InnoCaption Web](https://help.innocaption.com/en/articles/10305783-use-caption-alert-on-innocaption-web.md): If you're on an extended hold, use this feature to help notify you when captioning has started again
- [Make outbound calls on InnoCaption Web](https://help.innocaption.com/en/articles/9236863-make-outbound-calls-on-innocaption-web.md): Place captioned outgoing calls from your computer
- [Set up outbound caller ID on InnoCaption Web](https://help.innocaption.com/en/articles/9236854-set-up-outbound-caller-id-on-innocaption-web.md): Choose which phone number you want the other party to see when you call them
- [Switch caption modes on InnoCaption Web](https://help.innocaption.com/en/articles/9236850-switch-caption-modes-on-innocaption-web.md): Learn about the different caption modes that we offer and how to switch between them before or during a call
- [Check and delete voicemail messages on InnoCaption Web](https://help.innocaption.com/en/articles/9236862-check-and-delete-voicemail-messages-on-innocaption-web.md): Step-by-step instructions to access and manage your InnoCaption voicemails
- [Why are my InnoCaption Web calls and transcripts not showing up on my InnoCaption app?](https://help.innocaption.com/en/articles/9236849-why-are-my-innocaption-web-calls-and-transcripts-not-showing-up-on-my-innocaption-app.md): Learn why your InnoCaption Web transcripts don't appear on the InnoCaption mobile app or vice versa
- [Save call transcripts on InnoCaption Web](https://help.innocaption.com/en/articles/9236859-save-call-transcripts-on-innocaption-web.md): Save your call transcripts, either automatically or manually
- [Manage contacts on InnoCaption Web](https://help.innocaption.com/en/articles/9236853-manage-contacts-on-innocaption-web.md): Follow these steps to sync, add, and delete contacts
- [Create a Favorites list on InnoCaption Web](https://help.innocaption.com/en/articles/9236852-create-a-favorites-list-on-innocaption-web.md): Designate important contacts as Favorites for quick access
- [Block numbers on InnoCaption Web](https://help.innocaption.com/en/articles/9236851-block-numbers-on-innocaption-web.md): Stop unwanted callers by blocking numbers
- [Make a three-way call on InnoCaption Web](https://help.innocaption.com/en/articles/9236856-make-a-three-way-call-on-innocaption-web.md): Use our Add a caller feature to place a three-way call
- [Caption your own speech on InnoCaption Web](https://help.innocaption.com/en/articles/9236858-caption-your-own-speech-on-innocaption-web.md): Get captions for your side of the conversation
- [Personalize your caption screen on InnoCaption Web](https://help.innocaption.com/en/articles/9236861-personalize-your-caption-screen-on-innocaption-web.md): Adjust the caption screen's colors, font size, and font style to your liking
- [Get captions for Zoom meetings or other video conference calls on InnoCaption Web](https://help.innocaption.com/en/articles/9236823-get-captions-for-zoom-meetings-or-other-video-conference-calls-on-innocaption-web.md): Use InnoCaption Web to caption calls through Zoom, Google Meet, and other video conferencing applications
- [Quick fixes for when InnoCaption Web is not showing captions](https://help.innocaption.com/en/articles/9236876-quick-fixes-for-when-innocaption-web-is-not-showing-captions.md): Follow these steps if your InnoCaption Web captions are not working
- [Run diagnostics on InnoCaption Web](https://help.innocaption.com/en/articles/12015504-run-diagnostics-on-innocaption-web.md): Troubleshoot common problems on the InnoCaption Web portal
- [Use Text-to-speech \(TTS\) on InnoCaption Web](https://help.innocaption.com/en/articles/12141722-use-text-to-speech-tts-on-innocaption-web.md): Learn how to enable TTS, choose a voice, and use QuickSpeak shortcuts to communicate efficiently during calls.
- [Zoom meetings without a telephone dial-in number](https://help.innocaption.com/en/articles/9236821-zoom-meetings-without-a-telephone-dial-in-number.md): Learn why a dial-in number is required to use InnoCaption Web for video conference meetings, and what to do if your meeting host does not provide one
- [Summarize transcripts on InnoCaption Web](https://help.innocaption.com/en/articles/12430500-summarize-transcripts-on-innocaption-web.md): Generate AI-powered summaries of your previous call transcripts
- [Use AI Refine on InnoCaption Web](https://help.innocaption.com/en/articles/12835327-use-ai-refine-on-innocaption-web.md)