# Help Center

> Advice and answers from the InnoCaption Team

## About InnoCaption

- [InnoCaption eligibility and why it's free](https://help.innocaption.com/en/articles/9236738-innocaption-eligibility-and-why-it-s-free.md): Learn who qualifies for InnoCaption and why it's free for eligible users
- [Usage limits for InnoCaption](https://help.innocaption.com/en/articles/9236739-usage-limits-for-innocaption.md): There are no usage limits for eligible InnoCaption users - read on for more details
- [InnoCaption data usage](https://help.innocaption.com/en/articles/9236740-innocaption-data-usage.md): Learn about the amount of data used for a typical InnoCaption call
- [Device compatibility with InnoCaption](https://help.innocaption.com/en/articles/9236741-device-compatibility-with-innocaption.md): Get the most up-to-date information on which phones and tablets are compatible with InnoCaption
- [Use InnoCaption on multiple devices](https://help.innocaption.com/en/articles/9236744-use-innocaption-on-multiple-devices.md): Learn how you can use one InnoCaption account on multiple devices
- [Create a second InnoCaption account](https://help.innocaption.com/en/articles/9236745-create-a-second-innocaption-account.md): If you have multiple cell phone numbers, you can create a second InnoCaption account
- [Request a demo account](https://help.innocaption.com/en/articles/9236746-request-a-demo-account.md): Create a demo account to test the InnoCaption app on behalf of someone else
- [Languages available for captioning](https://help.innocaption.com/en/articles/9236747-languages-available-for-captioning.md): InnoCaption offers captioning in over 20 different languages - check out the full list below
- [Caption calls in Spanish](https://help.innocaption.com/en/articles/9236748-caption-calls-in-spanish.md): Access Spanish captions for your calls
- [Llamadas subtituladas en español](https://help.innocaption.com/en/articles/9236749-llamadas-subtituladas-en-espanol.md): Accede a subtítulos en español para tus llamadas
- [Join conference calls using InnoCaption](https://help.innocaption.com/en/articles/9236743-join-conference-calls-using-innocaption.md): Use InnoCaption to get captions for your conference calls
- [Use InnoCaption for Zoom and other video conference meetings](https://help.innocaption.com/en/articles/9236750-use-innocaption-for-zoom-and-other-video-conference-meetings.md): Learn when and how InnoCaption can be used for dialing into virtual meetings
- [In-person captioning](https://help.innocaption.com/en/articles/9236751-in-person-captioning.md): InnoCaption cannot be used for in-person captioning - read on for more details
- [Classroom captioning](https://help.innocaption.com/en/articles/9236752-classroom-captioning.md): InnoCaption cannot be used to caption in-person classes - keep reading for more information
- [InnoCaption for users with speech disabilities](https://help.innocaption.com/en/articles/9236753-innocaption-for-users-with-speech-disabilities.md): If you have a speech disability, check out our IP Relay service that allows you to use Text-to-speech to communicate on calls
- [InnoCaption availability outside the United States](https://help.innocaption.com/en/articles/9236754-innocaption-availability-outside-the-united-states.md): Get the details on where InnoCaption can be used
- [Text messages and InnoCaption](https://help.innocaption.com/en/articles/9236755-text-messages-and-innocaption.md): Learn why you can't receive text messages through InnoCaption, and how call forwarding will affect your text messages
- [Work as a real-time captioner for InnoCaption](https://help.innocaption.com/en/articles/9236758-work-as-a-real-time-captioner-for-innocaption.md): If you're a qualified stenographer, learn how to apply for a role with us
- [Get captions for FaceTime calls](https://help.innocaption.com/en/articles/14501927-get-captions-for-facetime-calls.md): Turn on captions during FaceTime calls or try our dedicated InnoCaption Video Call app
- [Personal information required for registration](https://help.innocaption.com/en/articles/9236765-personal-information-required-for-registration.md): Find out why we're required to ask for certain personal information when you register for our service
- [Call confidentiality](https://help.innocaption.com/en/articles/9236766-call-confidentiality.md): Learn how InnoCaption ensures that your calls are kept confidential
- [Location permissions and 911 calling](https://help.innocaption.com/en/articles/9236768-location-permissions-and-911-calling.md): Find out why we ask for access to your location and how that information is used for 911 calling purposes

## Using InnoCaption

- [Lock a voicemail](https://help.innocaption.com/en/articles/15063592-lock-a-voicemail.md): You can lock important voicemails to help protect them from accidental deletion
- [Sign up with InnoCaption](https://help.innocaption.com/en/articles/9236773-sign-up-with-innocaption.md): Download the app and register for an account
- [Get started with using the InnoCaption app](https://help.innocaption.com/en/articles/9236775-get-started-with-using-the-innocaption-app.md): Learn how to place and receive calls, select a caption mode, and more
- [Register for an InnoCaption account](https://help.innocaption.com/en/articles/9236772-register-for-an-innocaption-account.md): Get step-by-step instructions to register for an account
- [Download the InnoCaption app](https://help.innocaption.com/en/articles/9236774-download-the-innocaption-app.md): Get the app from the Play Store or App Store on your phone
- [Make an outbound call](https://help.innocaption.com/en/articles/9236777-make-an-outbound-call.md): Place a captioned outgoing call on InnoCaption
- [Answer an inbound call](https://help.innocaption.com/en/articles/9236778-answer-an-inbound-call.md): Pick up an incoming call through InnoCaption
- [Use your regular phone number with InnoCaption](https://help.innocaption.com/en/articles/9236779-use-your-regular-phone-number-with-innocaption.md): Find out how you can use your regular phone number with InnoCaption - no need to remember a new phone number
- [Use InnoCaption for inbound calls](https://help.innocaption.com/en/articles/9236782-use-innocaption-for-inbound-calls.md): Get captions on incoming calls through InnoCaption
- [Find your InnoCaption number](https://help.innocaption.com/en/articles/9236799-find-your-innocaption-number.md): Locate your assigned InnoCaption number within the app
- [Caption modes on InnoCaption](https://help.innocaption.com/en/articles/9236784-caption-modes-on-innocaption.md): Learn about the different caption modes that we offer and how to switch between them before or during a call
- [Switch caption modes during a call](https://help.innocaption.com/en/articles/9236785-switch-caption-modes-during-a-call.md): Find out how to change to a different caption mode in the middle of a call
- [Choose between stenographer and AI caption modes](https://help.innocaption.com/en/articles/9236786-choose-between-stenographer-and-ai-caption-modes.md): Learn the difference between Human and AI caption modes and their strengths and weaknesses
- [Check and delete voicemail messages](https://help.innocaption.com/en/articles/9236787-check-and-delete-voicemail-messages.md): Access and manage your InnoCaption voicemails
- [Personalize your voicemail greeting](https://help.innocaption.com/en/articles/9236797-personalize-your-voicemail-greeting.md): Record or type a personal greeting that callers will receive if you don't answer a call
- [View and share call transcripts](https://help.innocaption.com/en/articles/9236788-view-and-share-call-transcripts.md): Access your transcript after a call and share it via email or other channel
- [Sync, add, and delete contacts](https://help.innocaption.com/en/articles/9236791-sync-add-and-delete-contacts.md): Sync your existing phone contacts, add a new contact, and delete a contact
- [Add to or edit your Favorites list](https://help.innocaption.com/en/articles/9236790-add-to-or-edit-your-favorites-list.md): Designate important contacts as Favorites for quick access
- [911 calls through InnoCaption](https://help.innocaption.com/en/articles/9236793-911-calls-through-innocaption.md): Learn how emergency calling works on InnoCaption
- [International calls](https://help.innocaption.com/en/articles/9236800-international-calls.md): Make captioned international calls on the InnoCaption app
- [Access the keypad during a call](https://help.innocaption.com/en/articles/9236794-access-the-keypad-during-a-call.md): Enter numbers during a call using the keypad
- [Internet vs. Wi-Fi](https://help.innocaption.com/en/articles/9236770-internet-vs-wi-fi.md): Get an overview of the difference between internet and Wi-Fi, and how this can affect your InnoCaption call quality
- [Set up call forwarding](https://help.innocaption.com/en/articles/10371291-set-up-call-forwarding.md): Enable automatic call forwarding to have all inbound calls captioned
- [Email call transcripts](https://help.innocaption.com/en/articles/9236803-email-call-transcripts.md): Learn how to email your past call transcripts from the InnoCaption app
- [Back up and restore call transcripts](https://help.innocaption.com/en/articles/9236804-back-up-and-restore-call-transcripts.md): Use our auto backup feature to save and restore your past call transcripts
- [Directly call extension numbers](https://help.innocaption.com/en/articles/9236805-directly-call-extension-numbers.md): Pre-dial extension numbers to save time on phone trees
- [Set up caller ID](https://help.innocaption.com/en/articles/9236806-set-up-caller-id.md): Choose which phone number you want the other party to see when you call them
- [Block your outbound caller ID](https://help.innocaption.com/en/articles/9236807-block-your-outbound-caller-id.md): To keep your InnoCaption number private when you call someone, follow these steps to block your caller ID
- [Make a three-way call](https://help.innocaption.com/en/articles/9236811-make-a-three-way-call.md): Use our Add caller feature to place a three-way call through InnoCaption
- [Caption your own speech](https://help.innocaption.com/en/articles/9236809-caption-your-own-speech.md): Get captions for your side of the conversation
- [Use Text-to-speech \(TTS\)](https://help.innocaption.com/en/articles/9236789-use-text-to-speech-tts.md): Learn how to enable TTS, choose a voice, and use QuickSpeak shortcuts to communicate efficiently during calls.
- [Personalize your caption screen and app text size](https://help.innocaption.com/en/articles/9236795-personalize-your-caption-screen-and-app-text-size.md): Adjust the caption screen's colors, font size, and font style to your liking
- [Block numbers](https://help.innocaption.com/en/articles/9236808-block-numbers.md): Block unwanted calls in the InnoCaption app
- [Silence unknown callers](https://help.innocaption.com/en/articles/9236830-silence-unknown-callers.md): If you're getting a lot of spam calls, use this feature to send unknown callers straight to voicemail
- [Set up Speed dial](https://help.innocaption.com/en/articles/9236828-set-up-speed-dial.md): Place calls with one touch using our Speed dial feature
- [Forward call audio to a landline phone](https://help.innocaption.com/en/articles/9236829-forward-call-audio-to-a-landline-phone.md): Send your call audio to a landline phone while viewing the captions on your cell phone
- [Move your InnoCaption account to a new phone or number](https://help.innocaption.com/en/articles/9236826-move-your-innocaption-account-to-a-new-phone-or-number.md): If you have a new phone, cell phone number, or phone carrier, follow these steps to transfer your InnoCaption data
- [Change your InnoCaption number](https://help.innocaption.com/en/articles/9236825-change-your-innocaption-number.md): Learn if and how you can change your assigned InnoCaption number
- [Disable the caption ratings](https://help.innocaption.com/en/articles/9236832-disable-the-caption-ratings.md): Caption ratings provide valuable feedback on our service quality
- [Write a review for InnoCaption](https://help.innocaption.com/en/articles/9236827-write-a-review-for-innocaption.md): Leave us a review on the Apple App Store or the Google Play Store
- [Reinstate your account](https://help.innocaption.com/en/articles/9236836-reinstate-your-account.md): If you haven't used your account in a while, reinstate it to start using InnoCaption again
- [Delete your InnoCaption account and app](https://help.innocaption.com/en/articles/9236837-delete-your-innocaption-account-and-app.md): We're sorry to see you go - here are the steps to delete your account and app
- [Use Caption alert](https://help.innocaption.com/en/articles/10055583-use-caption-alert.md): When you're on an extended hold, use this feature to notify you when captioning has started again
- [Make InnoCaption the default calling app](https://help.innocaption.com/en/articles/10534863-make-innocaption-the-default-calling-app.md): Set InnoCaption as your default dialer for phone calls
- [Allow calls from Favorites in Do Not Disturb mode](https://help.innocaption.com/en/articles/10723908-allow-calls-from-favorites-in-do-not-disturb-mode.md): If you use Do Not Disturb mode, follow these steps to allow calls from your favorite contacts to come through
- [Set up visual flash alerts](https://help.innocaption.com/en/articles/10947802-set-up-visual-flash-alerts.md): Get LED flash alerts when you receive an incoming call
- [Use Siri with InnoCaption](https://help.innocaption.com/en/articles/10931222-use-siri-with-innocaption.md): Use voice commands to make InnoCaption calls through Siri on iPhone
- [Use Picture-in-picture](https://help.innocaption.com/en/articles/11271927-use-picture-in-picture.md): Continue to view your captions even when you navigate away from the InnoCaption app during a call
- [Summarize transcripts](https://help.innocaption.com/en/articles/12069693-summarize-transcripts.md): Generate AI-powered summaries of your previous call transcripts
- [Make calls on your computer with InnoCaption Web](https://help.innocaption.com/en/articles/9236776-make-calls-on-your-computer-with-innocaption-web.md): Place and receive calls on your laptop or desktop computer
- [Call forwarding for Choice Wireless, Gen Mobile, Nex-Tech Wireless, Sprint, Thumb Cellular, US Cellular, Virgin Mobile](https://help.innocaption.com/en/articles/9236814-call-forwarding-for-choice-wireless-gen-mobile-nex-tech-wireless-sprint-thumb-cellular-us-cellular-virgin-mobile.md): Use these steps to manually set up call forwarding through your phone carrier
- [Call forwarding for Boost Mobile, Cellular One, Inland Cellular, Net10 Wireless, Optimum Mobile, SafeLink Wireless, Simple Mobile, Spectrum Mobile, Straight Talk, Strata Network, Tracfone, Union Wireless, Verizon, Visible, Xfinity Mobile](https://help.innocaption.com/en/articles/9236815-call-forwarding-for-boost-mobile-cellular-one-inland-cellular-net10-wireless-optimum-mobile-safelink-wireless-simple-mobile-spectrum-mobile-straight-talk-strata-network-tracfone-union-wireless-verizon-visible-xfinity-mobile.md): Use these steps to manually set up call forwarding through your phone carrier
- [Call forwarding for AT&T, Boost Mobile, Consumer Cellular, Cricket Wireless, QLink Wireless, Simple Mobile, T-Mobile](https://help.innocaption.com/en/articles/9236817-call-forwarding-for-at-t-boost-mobile-consumer-cellular-cricket-wireless-qlink-wireless-simple-mobile-t-mobile.md): Use these steps to manually set up call forwarding through your phone carrier
- [Call forwarding for Assurance Wireless, Mint Mobile, T-Mobile, Ultra Mobile](https://help.innocaption.com/en/articles/9236812-call-forwarding-for-assurance-wireless-mint-mobile-t-mobile-ultra-mobile.md): Use these steps to manually set up call forwarding through your phone carrier
- [Call forwarding for AT&T, FirstNet](https://help.innocaption.com/en/articles/9236813-call-forwarding-for-at-t-firstnet.md): Use these steps to manually set up call forwarding through your phone carrier
- [Call forwarding for Cricket Wireless](https://help.innocaption.com/en/articles/9236816-call-forwarding-for-cricket-wireless.md): Use these steps to manually set up call forwarding through your phone carrier
- [Call forwarding for Google Fi](https://help.innocaption.com/en/articles/9236819-call-forwarding-for-google-fi.md): Use these steps to manually set up call forwarding through your phone carrier
- [Call forwarding for Tello Mobile](https://help.innocaption.com/en/articles/11510552-call-forwarding-for-tello-mobile.md): Use these steps to manually set up call forwarding through your phone carrier
- [Use AI Refine](https://help.innocaption.com/en/articles/12758859-use-ai-refine.md): Make typing responses in calls even faster with the help of the AI Refine button
- [Make a test call](https://help.innocaption.com/en/articles/12759087-make-a-test-call.md): Use our Make a test call feature to try out InnoCaption in a simulated call
- [Add words to your Custom Word List](https://help.innocaption.com/en/articles/13356804-add-words-to-your-custom-word-list.md): Improve caption accuracy by adding words to your Custom Word List
- [Sort and format your contacts](https://help.innocaption.com/en/articles/14290333-sort-and-format-your-contacts.md)
- [Change your app icon](https://help.innocaption.com/en/articles/16020330-change-your-app-icon.md): Personalize your InnoCaption experience by choosing the app icon that appears on your device's Home Screen
- [Set a specific language for a contact](https://help.innocaption.com/en/articles/16312803-set-a-specific-language-for-a-contact.md): Select a certain caption language for individual contacts
- [Set a specific outbound caller ID for a contact](https://help.innocaption.com/en/articles/16313328-set-a-specific-outbound-caller-id-for-a-contact.md): Control which caller ID a specific contact sees when you call

## Troubleshooting

- [Run diagnostics](https://help.innocaption.com/en/articles/9986099-run-diagnostics.md): Troubleshoot common app issues from the InnoCaption Settings page
- [Missing authentication code](https://help.innocaption.com/en/articles/9236865-missing-authentication-code.md): What to do if you aren't receiving an authentication code during the registration process
- [Reset your password](https://help.innocaption.com/en/articles/9236867-reset-your-password.md): If you've forgotten your InnoCaption account password, here's how to reset it
- [Change your contact information](https://help.innocaption.com/en/articles/9236866-change-your-contact-information.md): Update the email address or home address on your InnoCaption account
- [Quick fixes for app issues](https://help.innocaption.com/en/articles/9236884-quick-fixes-for-app-issues.md): Follow these troubleshooting steps when the app isn't working properly
- [Delete and reinstall the InnoCaption app](https://help.innocaption.com/en/articles/9236870-delete-and-reinstall-the-innocaption-app.md): Uninstall and re-download the InnoCaption app without losing your call transcripts
- [Update the InnoCaption app](https://help.innocaption.com/en/articles/9236871-update-the-innocaption-app.md): Keep your app up to date by installing the latest updates from the App Store or Play Store
- [Update to the latest iOS version](https://help.innocaption.com/en/articles/9236872-update-to-the-latest-ios-version.md): Keep your iPhone up to date by installing the latest operating system version
- ["All live captioners are busy" message](https://help.innocaption.com/en/articles/9236878-all-live-captioners-are-busy-message.md): Learn why you may see a message about all live captioners being busy, and how to get AI captions as a backup
- [Set default sound output to speaker](https://help.innocaption.com/en/articles/9236879-set-default-sound-output-to-speaker.md): If you prefer to take calls via speaker mode, follow these steps to make speaker the default audio output mode
- [Symbols and all caps letters on the caption screen](https://help.innocaption.com/en/articles/9236881-symbols-and-all-caps-letters-on-the-caption-screen.md): Learn why you might see symbols or all caps letters on your caption screen, and what the symbols mean
- [Set default sound output to a Bluetooth device on iPhone](https://help.innocaption.com/en/articles/10947733-set-default-sound-output-to-a-bluetooth-device-on-iphone.md): Automatically send call audio to your Bluetooth-compatible hearing aid or cochlear implant
- [Not receiving calls after deleting the InnoCaption app](https://help.innocaption.com/en/articles/13346617-not-receiving-calls-after-deleting-the-innocaption-app.md): What to do if you have deleted the InnoCaption app and can no longer receive incoming calls

## InnoCaption Web

- [Use InnoCaption Bot](https://help.innocaption.com/en/articles/11140637-use-innocaption-bot.md): Caption video calls by sharing a meeting link - no dial-in needed!
- [Explore the sidebar on InnoCaption Web](https://help.innocaption.com/en/articles/10371900-explore-the-sidebar-on-innocaption-web.md): Learn how to use the InnoCaption Web sidebar to manage recent calls, place calls, and adjust settings
- [Use Caption alert on InnoCaption Web](https://help.innocaption.com/en/articles/10305783-use-caption-alert-on-innocaption-web.md): If you're on an extended hold, use this feature to help notify you when captioning has started again
- [Make outbound calls on InnoCaption Web](https://help.innocaption.com/en/articles/9236863-make-outbound-calls-on-innocaption-web.md): Place captioned outgoing calls from your computer
- [Set up outbound caller ID on InnoCaption Web](https://help.innocaption.com/en/articles/9236854-set-up-outbound-caller-id-on-innocaption-web.md): Choose which phone number you want the other party to see when you call them
- [Switch caption modes on InnoCaption Web](https://help.innocaption.com/en/articles/9236850-switch-caption-modes-on-innocaption-web.md): Learn about the different caption modes that we offer and how to switch between them before or during a call
- [Check and delete voicemail messages on InnoCaption Web](https://help.innocaption.com/en/articles/9236862-check-and-delete-voicemail-messages-on-innocaption-web.md): Step-by-step instructions to access and manage your InnoCaption voicemails
- [Why are my InnoCaption Web calls and transcripts not showing up on my InnoCaption app?](https://help.innocaption.com/en/articles/9236849-why-are-my-innocaption-web-calls-and-transcripts-not-showing-up-on-my-innocaption-app.md): Learn why your InnoCaption Web transcripts don't appear on the InnoCaption mobile app or vice versa
- [Save call transcripts on InnoCaption Web](https://help.innocaption.com/en/articles/9236859-save-call-transcripts-on-innocaption-web.md): Save your call transcripts, either automatically or manually
- [Manage contacts on InnoCaption Web](https://help.innocaption.com/en/articles/9236853-manage-contacts-on-innocaption-web.md): Follow these steps to sync, add, and delete contacts
- [Create a Favorites list on InnoCaption Web](https://help.innocaption.com/en/articles/9236852-create-a-favorites-list-on-innocaption-web.md): Designate important contacts as Favorites for quick access
- [Block numbers on InnoCaption Web](https://help.innocaption.com/en/articles/9236851-block-numbers-on-innocaption-web.md): Stop unwanted callers by blocking numbers
- [Make a three-way call on InnoCaption Web](https://help.innocaption.com/en/articles/9236856-make-a-three-way-call-on-innocaption-web.md): Use our Add a caller feature to place a three-way call
- [Caption your own speech on InnoCaption Web](https://help.innocaption.com/en/articles/9236858-caption-your-own-speech-on-innocaption-web.md): Get captions for your side of the conversation
- [Personalize your caption screen on InnoCaption Web](https://help.innocaption.com/en/articles/9236861-personalize-your-caption-screen-on-innocaption-web.md): Adjust the caption screen's colors, font size, and font style to your liking
- [Get captions for Zoom meetings or other video conference calls on InnoCaption Web](https://help.innocaption.com/en/articles/9236823-get-captions-for-zoom-meetings-or-other-video-conference-calls-on-innocaption-web.md): Use InnoCaption Web to caption calls through Zoom, Google Meet, and other video conferencing applications
- [Quick fixes for when InnoCaption Web is not showing captions](https://help.innocaption.com/en/articles/9236876-quick-fixes-for-when-innocaption-web-is-not-showing-captions.md): Follow these steps if your InnoCaption Web captions are not working
- [Run diagnostics on InnoCaption Web](https://help.innocaption.com/en/articles/12015504-run-diagnostics-on-innocaption-web.md): Troubleshoot common problems on the InnoCaption Web portal
- [Use Text-to-speech \(TTS\) on InnoCaption Web](https://help.innocaption.com/en/articles/12141722-use-text-to-speech-tts-on-innocaption-web.md): Learn how to enable TTS, choose a voice, and use QuickSpeak shortcuts to communicate efficiently during calls.
- [Zoom meetings without a telephone dial-in number](https://help.innocaption.com/en/articles/9236821-zoom-meetings-without-a-telephone-dial-in-number.md): Learn why a dial-in number is required to use InnoCaption Web for video conference meetings, and what to do if your meeting host does not provide one
- [Summarize transcripts on InnoCaption Web](https://help.innocaption.com/en/articles/12430500-summarize-transcripts-on-innocaption-web.md): Generate AI-powered summaries of your previous call transcripts
- [Use AI Refine on InnoCaption Web](https://help.innocaption.com/en/articles/12835327-use-ai-refine-on-innocaption-web.md)
- [Use Text-to-speech with InnoCaption Bot](https://help.innocaption.com/en/articles/16191297-use-text-to-speech-with-innocaption-bot.md): Type spoken responses during meetings through Google Meet, Microsoft Teams, Zoom, or Webex