You can use InnoCaption Web to call phone numbers linked on websites or in emails. These clickable phone numbers are sometimes called phone links or tel: links.
Enable phone links in InnoCaption Web
Before using phone links, you need to grant your browser permission.
Sign in to InnoCaption Web
Click Settings
Click Advanced features
Under Click-to-call links, click Grant permission
When your browser asks for permission to open tel links, click Allow
Click the test phone number displayed below the Grant permission button to confirm that phone links are working
The test number will be sent to your InnoCaption Web dialer. You can return to your existing tab to confirm that the number appears.
Note for Windows users: You may also need to set Google Chrome as your default application for phone links. See the Windows instructions below.
How to use phone links
Once you've enabled phone links for InnoCaption Web:
Click a linked phone number on a website or in an email
Sign in to InnoCaption Web if prompted
Review the phone number in the dialer and start your call
Clicking a phone link sends the number to InnoCaption Web. It does not automatically place the call.
If InnoCaption Web is already open
The phone number will be sent to your existing InnoCaption Web tab. A new tab may open confirming that the phone number has been sent to InnoCaption Web. Close the new tab, return to your existing InnoCaption Web tab, and continue your call.
Additional setup for Windows users
On Windows, Google Chrome must be set as the default application for TEL links.
If Chrome is not already your default, follow these steps:
Open Windows Settings
Go to Apps → Default apps
Under Set a default for a file type or link type, enter
TELSelect Google Chrome as the default application
Note: Google Chrome may only appear as an option after you've granted permission for phone links in InnoCaption Web. If Chrome is already the default for TEL links, no additional steps are needed.
If phone links aren't opening in InnoCaption Web in Chrome
If clicking a phone link doesn't open InnoCaption Web, you may need to set it as your default phone link handler in Google Chrome.
Open Google Chrome
Enter
chrome://settings/handlersin the address bar and press EnterFind InnoCaption Web in the list of sites allowed to handle protocols
Click the three-dot menu (⋮) next to InnoCaption Web
Select Set as default
Once completed, try clicking a phone link again to open it with InnoCaption Web.